WATMOS Community Homes Privacy Statement

Watmos Community Homes are committed to protecting and respecting your privacy.

This statement sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

What is personal information?

Personal information is information that relates to a living individual, and allows that individual to be identified.

Certain types of personal information is categorised as ‘sensitive personal data’, this is information which relates to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health, sexual life, alleged or real offences and proceeds from offences.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is WATMOS Community Homes whose registered office is 29, Stafford Street, Walsall, West Midlands, WS2 8DG.

How do we collect information?

You may provide personal information to us when communicating with us.

You may communicate with us when you make a housing application or respond to a request regarding your application, when you request repairs on your property, when you make any other contact in relation to yourself or your tenancy or when a member of our staff has initiated contact with you in relation to yourself, your tenancy or for any other reason.

Whenever you communicate with us we may need to obtain personal details about you, to enable us to perform any actions that may be required as a result of the contact.

We will only request personal information that is appropriate for our business functions, and you may refuse to provide information if you deem any request to be inappropriate. Please note that we may not be able to carry out WATMOS Community Homes work for you if you refuse to provide information that stops us doing so.

We may also obtain your personal details from organisations you have dealt with, such as referral agencies/councils and past landlords.

 How do we use your personal information?

The purposes for which we process your personal details are:

 Who may we disclose your personal details to?

We may use third parties to carry out surveys on our behalf or we may provide relevant information about you to Contractors or partners of Watmos Community Homes where they are providing a service to you on our behalf and where the information will affect the way that service is delivered. We may also disclose information to The Tenant Services Authority.

Personal Information related to Tenancies, lettings, Anti Social Behaviour, Crime and urgent housing need cases may also be disclosed to third parties where information sharing protocols are in place. (Information sharing protocols help agencies work closely together and provide the standard of service expected by the government and the public).   

Data Protection laws will be complied to at all times and the third party may only use the information provided for the specific purpose intended.

We may be required by law to disclose your personal details in order to comply with applicable laws and lawful Government requests: this could include disclosing personal details to housing benefit offices.

Contact                                                                                                                      
 

Questions, comments and requests regarding this privacy statement are welcomed and should be addressed to WATMOS Community Homes, 29, Stafford Street, Walsall, West Midlands, WS2 8DG.

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