Baths and basins
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
- Phone your local TMO. See Contacting us for the number.
Your responsibilities
- Descaling showerheads.
- Trying to clear blocked baths, basins, sinks. See Clearing a blocked waste.
- Replacing plugs and chains to baths, basins and sinks.
- Repairing any items you have installed yourself, eg shower, extra tiles.
- Repairing any damage caused by you, a member of your family or a visitor to your home.
Advice
- For water leaks, blockages or tap problems, see Drains and wastes and Pipes and taps.
- A blocked waste is not an emergency. If you live in a house (not a flat) we expect you to try to clear any blocked baths, basins or sinks yourself before you call your local TMO. See Clearing a blocked waste.
- We will charge you for the cost of clearing blockages caused by items such as toys, hair etc.
- If you caused the damage, we expect you to get it repaired yourself.
- Do not use the bath or sink if the wastepipe is blocked; wait until it has been cleared.
- If we need to replace bathroom fittings which are part of a suite we will try to find a colour match, but if we can’t find a match we will provide it in white.
We need to know
- What is the problem, eg: bathroom fittings loose or broken; wastepipe leaking or blocked; splashback wall tiles cracked or broken?
- If a panel, is it the side or the end? Is it made of plastic or hardboard? What colour is it?
- If a bath or basin, what is it made of: plastic or porcelain? What colour is it?
- If tiles, what shape, size and colour are they?
- Do you know which contractor fitted it and when?
- Is it a fitting specifically designed for a disabled person?
