Doors and locks
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
- Phone your local TMO. See Contacting us for the number.
Your responsibilities
- Replacing keys or locks when keys are lost, or when you get locked out.
- Fitting draught excluders or additional locks and latches, if necessary.
- Replacing broken glass in any door where no Police Crime Reference Number can be provided.
- Adjusting doors, particularly when you have new carpets fitted.
- Repairing any damage caused by you, a member of your family or a visitor to your home.
Advice
- If you get locked out we can arrange a forced entry, but it is usually cheaper for you to arrange.
- If you caused the damage, we expect you to get it repaired yourself.
- Emergency repairs will only be done to make the property safe and secure, for example you can’t lock or bolt an external door. A full repair will be done at a later date.
- If a problem is caused by vandalism or a break-in, you should report it to the Police and get a Crime Reference Number, otherwise we will charge you for the cost of the repair.
- There are organisations that can give you help or advice on how to make your home more secure. Contact your local TMO for details.
- If you have installed a burglar alarm and we have to disconnect it to do a repair we will make sure it is working when we have finished the repair.
We need to know
- What is the problem, eg: lock stiff or not fitting properly into the keep; lock or handle
broken; door sticking, not closing properly or damaged? Is the property still secure?
- Which door is it: front, back or side, or a sliding patio door? Is it a communal door?
What type of lock or latch has it got? What is it made of: wood, plastic or metal?
- What type of lock is it: mortice, cylinder mortice, cylinder rim nightlatch (Yale or Union), or multipoint?
