Drains and wastes
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
- Phone your local TMO. See Contacting us for the number.
Your responsibilities
- Trying to clear blocked baths, basins, sinks or toilets (except in flats). See Clearing a blocked waste.
- Keeping gully grids clear of leaves and rubbish.
- Clearing blockages or repairing leaks from washing machines or dishwashers.
- Repairing any damage caused by you, a member of your family or a visitor to your home.
Advice
- A blocked waste is not an emergency. If you live in a house (not a flat) we expect you to try to clear it yourself. See Clearing a blocked waste.
- A blocked toilet is not an emergency unless you have no other toilet you can use.
- If a blockage is caused by items such as nappies, toilet fresheners, toilet rolls, condoms, toys, tampons etc, we will charge you for the cost of clearing it. You should always try to clear it yourself before calling your local TMO. See Clearing a blocked waste.
- If you install a washing machine, dishwasher or tumble drier, you are responsible for any water supply, waste or vent connections that you have fitted to them, and for clearing any blockages.
We need to know
- What is the problem, eg: wastepipe blocked or leaking; drain smelling or blocked; gully blocked or grid missing?
- If a wastepipe, which is it: bath, basin, sink, shower or toilet?
- If a wastepipe is blocked: is more than one fitting blocked, or if you live in a block of flats, are any other flats affected?
- If the drain is blocked, is it overflowing?
- If a gully grid, is it round or square? What is it made of: metal or plastic?
