Garden and garages
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
- Phone your local TMO. See Contacting us for the number.
Your responsibilities
- Repairing any fencing (except privacy panels), sheds, patios, steps, or other garden features.
- Maintaining general garden paths (not those leading from the road to your front/back doors).
- Replacing keys or locks to garage or shed doors when keys are lost.
- Replacing clothes lines, posts and rotary driers, except in communal areas.
- Repairing any damage caused by you, a member of your family or a visitor to your home.
Advice
- If a problem is caused by vandalism or a break-in, you should report it to the Police and get a Crime Reference Number, otherwise we will charge you for the repair.
- If you caused the damage, we expect you to get it repaired yourself.
- If your garage is separate from your home, you need to tell your local TMO the garage address and how they can get in.
- If your garage cannot be secured, you are responsible for anything left inside.
We need to know
- What is the problem, eg: fence loose or broken; gate sticking; gate catch missing;
path uneven or cracked; garage door jammed; frame damaged; roof damaged?
- If a garage, what type of door is it, eg: up-and-over, side-hung? Is the car stuck inside?
- If a garage roof, what type is it, eg: corrugated or flat?
- If a fence, what type is it, eg: wooden boarding, chain link, paling? If boarding, what type is it?
How much is affected?
- If a gate or post, what type is it, eg: wooden, metal or concrete (posts only)?
- If a path, what is it made of, eg: slabs, concrete, tarmac, bricks?
