Gutters
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
- Phone your local TMO. See Contacting us for the number.
Your responsibilities
- Keeping gully grids clear of leaves and rubbish.
- Repairing any damage caused by you, a member of your family or a visitor to your home.
Advice
- We usually need to put up scaffolding to carry out work to gutters. If you have any concerns about how this will affect you, please discuss this with your local TMO. If you have a satellite dish, the scaffolding may affect reception. You must contact your supplier if you want to put your subscription on hold until we have completed the repair.
- In bad weather conditions operatives cannot work at height, eg on ladders, scaffolding or on the roof. This is for their own safety.
We need to know
- What is the problem, eg: gutter or downpipe loose, leaking or blocked; bracket, joint or shoe loose or broken?
- Which gutter or downpipe is it: front, back or side?
- What shape is it: round, square or ogee? What colour is it?
- If a gully grid: is it round or square? What is it made of: metal or plastic?
- How many storeys high is the building?
- Are there any other connected problems?
- What is the gutter or downpipe made of: metal, plastic, cement or concrete?
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