Pipes and taps
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
- Phone your local TMO. See Contacting us for the number.
Your responsibilities
- Taking steps to prevent pipes from bursting, particularly if you are going on holiday or into hospital during cold weather. See Handy hints.
- Turning off your water supply at the stoptap if a water pipe has burst.
- Repairing leaks from washing machines and dishwashers.
- Repairing any damage caused by you, a member of your family or a visitor to your home.
Advice
- You should know where the stoptap is in order to turn the water off in an emergency. It is normally under the kitchen sink, inside the downstairs toilet or in the meter box next to the front door.
- Every three months you should check that you can turn your stoptap off and on easily.
- If water is leaking onto electrical fittings, do not touch them and isolate the circuit at the consumer unit. See Resetting a trip switch.
- Emergency repairs will only be done to make the property safe and secure. A full repair will not necessarily be carried out immediately. Follow-up repair work will be done at a later date.
- If damage is caused by water leaking, you may be able to make an insurance claim on your own contents insurance. See Home contents insurance in Our service.
- If you caused any damage, we expect you to get it repaired yourself.
We need to know
- What is the problem, eg: no water, pipe leaking or burst; overflow running or broken;
tap dripping or faulty?
- If water is leaking into your property: is it coming from the flat above? What is
the address? Are there any other connected problems?
- If a tap: what type is it?
- Is it a fitting specifically designed for a disabled person?
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