Roofs and chimneys
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
- Phone your local TMO. See Contacting us for the number.
Your responsibilities
- Repairing any damage caused by you, a member of your family or a visitor to your home.
- Looking after any satellite dish you put up. Also, you may have to get planning permission first. See Advice below.
Advice
- We usually need to put up scaffolding to carry out a roof repair. If you have any concerns
about how this will affect you, please discuss this with your local TMO. If you have a satellite dish, the scaffolding may affect reception. You must contact your supplier if you want to put
your subscription on hold until we have completed the repair.
- In bad weather conditions operatives cannot work at height, eg on ladders, scaffolding or on the roof. This is for their own safety.
- Do not use electrical fittings if they are getting wet because the roof is leaking. Do not use any switches connected to them and contact your local TMO immediately.
- If you want to put up a satellite dish you need to get our permission first and you may also need planning permission from Walsall Metropolitan Borough Council.
- If you caused the damage, we expect you to get it repaired yourself.
We need to know
-
What is the problem, eg: roof leaking; tiles or slates loose or broken; chimney pot or cowl fallen or loose; chimney stack crumbling?
- What type of roof covering is it, eg: slate, tiles, corrugated sheeting, flat felting or asphalt?
- If tiles, what type are they, eg: flat, ridge, interlocking, hip?
- How many storeys high is the property? Is the roof leaking?
- Is the chimney shared with another property? What is the address?
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