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Toilets
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
- Phone your local TMO. See Contacting us for the number.
Your responsibilities
- Repairing or replacing toilet seats.
- Cleaning toilet pans.
- Trying to clear blocked toilets. See Clearing a blocked waste.
- Repairing any damage caused by you, a member of your family or a visitor to your home.
Advice
- A blocked toilet is not an emergency unless you have no other toilet you can use.
- If you live in a house (not a flat) you should always try to clear any blockages before you call your local TMO. See Clearing a blocked waste.
- If a blockage is caused by items such as nappies, toilet fresheners, toilet rolls, condoms, toys, tampons etc, we will charge you for the cost of clearing it.
- If you caused the damage, we expect you to get it repaired yourself.
- If we need to replace a toilet which is part of an existing suite, we will try to find a colour match, but if we can’t find a match we will provide it in white.
We need to know
- What is the problem, eg: toilet blocked; overflow running; cistern leaking; seat broken; pan cracked or leaking; flush handle or chain broken?
- What type of cistern is it: high-level, low-level. If low-level, is it a flush panel, close coupled or standard type?
- What type of handle is it: lever handle, push down knob, or chain?
- What colour is the suite?
- If toilet is blocked in a block of flats, are any other flats affected?
- Do you know which contractor fitted it and when?
