Windows
To report a repair:
- Check Your responsibilities below.
- Check We need to know below.
- Look at the drawings. Click on the pictures on the side of the page.
- Check Advice below.
- Phone your local TMO. See Contacting us for the number.
Your responsibilities
- Replacing broken or cracked glass where no Police Crime Report Number can be provided.
- Fitting blinds, additional security locks, and draught excluders, if necessary.
- Cleaning windows.
- Cleaning window vents and extractor fan vents. See Advice below.
- Keeping window trickle vents clear and using them.
- Repairing any damage caused by you, a member of your family or a visitor to your home.
Advice
- If a problem is caused by vandalism or a break-in, you should report it to the Police and get a Crime Reference Number, otherwise we will charge you for the cost of the repair.
- Check regularly that any window restricting devices are working properly.
- To clean extractor fan vents, switch off the fan at the wall switch. Remove dust and dirt from the vents with a dry cloth or a vacuum cleaner using the brush or nozzle attachment.
- There are organisations that can give you help or advice on how to make your home more secure. Contact your local TMO for details.
We need to know
- What is the problem, eg: glass cracked or broken; frame loose or jammed; fastener broken?
- What type of frame is it: wooden, plastic (pvcu) or metal?
- What style of window is it: casement, pivot or plastic (pvcu) type?
- What type of glass is it, eg: plain, obscure, or wired? Is it double glazed?
- Are there any other connected problems?
- If a fastener, what type is it?
- Do you know which contractor fitted the window and when?
