|Creating strong communities through tenant management|
This area is dedicated to our customers who rent homes from us.
Here you will find useful information about the services we provide along with answers to commonly asked questions and advice on how to deal with any problems you may experience.
Walsall’s Big Community Energy Switch
Why pay more than you need to for your gas and electricity bills? Thousands of people have already saved money by joining collective energy switch schemes and you could join them by signing up to Walsall's Big Community Switch.
By allowing customers to join together to form a single powerful buying unit, cheaper energy bills could be the result for each household that signs up.
Once you have registered your interest, the council will go to auction along with other councils across the country to see which energy company will offer the best tariff. The more people who register for the auction, the more incentive there is for the energy companies to offer a better deal.
Walsall Council is looking to take part in regular auctions allowing its residents to take advantage of this proven method of getting cheaper bills.
A recent auction by Wolverhampton City Council took place on 9 April 2013, on average people were offered a deal from the energy companies that would save them £114 off their annual bill for gas and electricity.
The next auction will take place on June 3 2013.
Interested? All you need to do is complete the quick registration process, there's nothing to lose.
How to register
Registering is easy, it is free and only takes a few minutes.
This is available to all householders, including people living in rented accommodation and those with a prepayment meter, even those with a debt of up to £500 are able to switch supplier.
Simply supply your contact details along with information about your current energy supplier, the current tariff plan and how much you are currently spending on energy. You will find this information on your recent bills.
All you need to do is register your details which can be done online at www.walsall.gov.uk/bigswitch
Up to five people can be registered on one email address, so why not register a relative or neighbour who does not have internet access?
If you don’t have an email address and want the council to help you register phone us on 01922 652500.
What happens next?
After the auction is held, you will receive a personal offer and will be able to see how much money you could save. You can then decide whether or not to accept the no-obligation offer.
Protecting your home from the extreme cold weather
Extreme Cold can cause internal and external water pipes and drainage systems to freeze up. When this happens the water in the pipes expands and can cause the pipes and fittings to split or burst open. When the frozen water melts any damage will become obvious as water leaks out of the system. Leaking water can cause sever damage to properties and must be stopped as soon as possible.
Stopping pipes from freezing
The following is a guide to limit the potential of frozen pipes and what to do in preparation;
If you get a frozen pipe or suspect a frozen pipe
If you turn a tap on and only a trickle of water comes out, you may a frozen pipe.
Try to locate if safe to do so the suspected area of the frozen pipe. Likely places include;
· Pipes running against outside walls where your water supply enters your home through the foundation and pipes in loft spaces.
If you find a frozen pipe try to gently and slowly thaw it out. There are a number of ways including;
If in doubt always contact a plumber.
If you get a burst water pipe.
This will take you to South Staffs Water’s web site:
There has been a spate of boiler, radiator and pipe work thefts out of properties that are vacant. Long term and short term vacant properties have been targeted. If you are going away or have an empty property make sure you have the correct insurance and that the property is adequately secured. In some circumstances it could also be advisable to inform your neighbours.
Are you entitled to Housing and /or Council Tax Benefit?
If you live in Walsall and wish to find out if you may be entitled to housing and Council Tax benefit please follow the link below to Walsall Councils ‘Instant on-line benefits estimate’ service.
If you are having problems email us at email@example.com
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