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Make a comment or a complaint?
WATMOS welcomes feedback from its tenants and other service-users. We will use the information
from comments and complaints to review and improve our services.
If you have a comment or complaint you can make it
in the following ways:
• In person at a local TMO office
• In writing
• By email (info@watmos.org.uk)
• By telephone
• Through your MP or local Councillor
• Through a representative (e.g. family member, carer, friend)
All complaints will be thoroughly investigated and you will always receive a written response telling
you about the outcome.
If you remain dissatisfied, you can take your complaint to the Independent Housing Ombudsman.
The Independent Housing Ombudsman
105-109 Strand
London
WC2R 0AA
Tel: 020 7836 3630
Email: ombudsman@ihos.org.uk
Website: www.ihos.org.uk
For copy of our complaints leaflet please see news / publications
section.
If you are having problems email us at
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Customer
Complaint Form
