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Possession
We will make sure that you have full possession and exclusive use of your home at the beginning of
your tenancy.
Your right to live in your home
We will not interrupt or interfere with your right to live in your home peacefully unless:
• We need access after giving you 24 hours’ notice (except in emergencies) to inspect the condition
of your home or to carry out repairs or other work to your home or to other properties nearby;
• We are entitled to possession at the end of your tenancy agreement;
• We have a court order to evict you from your home;
• We need access during the last four weeks of your tenancy (e.g. to show your home to a new
tenant); or
• We need to check on your safety or welfare if we have reasonable cause for concern.
Repairing the structure and outside of your home
We will keep the structure and outside of your property in good repair including external decorations.
However, we are not responsible for any repair or replacement needed because of damage to or
neglect of your home caused by you, anyone living with you or your visitors.
Repairing installations
We will repair and maintain any installations we have provided for heating, water heating and
sanitation and for supplying water, gas and electricity.
We are not responsible for any repair or replacement needed because of damage to or neglect of
your home caused by you, anyone living with you or your visitors.
Repairing and maintaining shared facilities
We will take reasonable care to repair and maintain any shared facilities including lifts, stairways,
halls, shared lighting, rubbish chutes and any other shared areas.
General repairs
Apart from general repairs for which you are responsible (see ‘Your obligations as a tenant’) we will
carry out all repairs within reasonable timescales. We have agreed minimum timescales with the TMOs. These will be reviewed from time to time after consulting tenants.
To be attended to within 3
hours and carried out within
24 hours. Any disrepair that
causes an immediate threat to
the safety, security or health and
safety of occupants or members
of the public. |
To be carried out within
3 to 5 working days
(unless estimates/
tenders are required)
Any disrepair that is causing
serious inconvenience to the
occupants or likely to cause
further problems to the home.
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To be carried out within
25 days.
Any disrepair that is not
urgent or an emergency. |
• Central heating not working
(between 31st Oct & 1st May)
• Making front and back
doors secure
• Dangerous roof tiles
• Blocked drains
• Continuous overflow
• Burst tank
• Total loss of electricity
• Unsafe power or lighting socket, or electrical fitting
• Serious water leaks
• Gas leaks
• Dangerous electrical faults
• Total loss of water supply
• Total or partial loss of
gas supply
• Blocked flue to open fire
or boiler
• Total or partial loss of space
or water heating (between 31st Oct and 1st May)
• Blocked or leaking foul
drain, soil stack or (where
there is no other working
toilet in the home) toilet pan
• Toilet not flushing (where
there is no other working
toilet in the home)
• Leaking from water or
heating pipe, tank or cistern
• Insecure external window,
door or lock
• Repairs to cookers supplied
by WHC |
• Central heating not
working (between 30th
Apr and 1st Nov)
• Rotten timber flooring
• Leaking roof (but will be
made safe as soon
as possible)
• Partial loss of electricity
• Minor plumbing
(e.g, a leak that can be contained)
• Partial loss of
water supply
• Total or partial loss of
space or water heating
(between 30th Apr
and 1st Nov)
• Blocked sink, basin
or bath
• Tap which cannot
be turned
• Loose or detached
banister or handrail
• Door entry phone not
working
• Mechanical extractor
fan in internal kitchen or
bathroom not working
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• Floor tiling
• Replacing sink,
wash basin or bath
• Easing doors
and windows
• Minor fencing works
• Replacing or
repairing hinges
• Replacing or cleaning
extractor fans
• Broken kitchen units
• Broken tiling
• Leaking gutters |
Regulatory code and housing association applicants
& residents charter
We will give you information about our housing management policies as required by the Housing
Corporation’s regulatory code including our performance standards and the charter for housing
association applicants and residents (a copy of which can be found at the back of this handbook).
Data Protection
We will keep to the provisions of the Data Protection Act 1984 and the Data Protection Act 1998.
Services
We will provide the services agreed with you. We will not make changes to the services provided
without consulting you and your local TMO.
Insurance
We will insure your home (the building not the fixtures and fittings) for a sum we feel is appropriate.
Please note that we do not insure your furniture and personal provisions. We would encourage you
to take out ‘contents’ insurance for this. WATMOS is part of a tenant contents insurance scheme.
The staff at your local TMO can provide you with more information about this.
For service leaflet please see news / publications section.
If you are having problems email us at
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