Coronavirus Update

Advice on COVID 19 (Corona Virus)

We know that the coronavirus outbreak is worrying for everyone – we want to reassure our tenants, residents and customers that we are monitoring the situation closely and will continue to deliver our services in line with government guidelines.

Your health and safety, as well as that of our staff and partners is our top priority. We know that many of you may be concerned about the virus and we are working hard to ensure that we can continue providing essential services to you in line with government guidance around limiting the spread of infection.

Anyone with symptoms of coronavirus (Covid-19) is being asked to stay at home and avoid all but essential contact with others, to slow the spread of infection. The symptoms are:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've recently started coughing repeatedly

If you have symptoms and live on your own, you should stay at home (self-isolate) for seven days. If you live with other people, all household members should stay at home for 14 days from the day the first person got symptoms. We are looking at different ways of keeping in touch by phone, email or video calls if our usual visits can’t take place.

We will have to adapt how we provide our services in line with current and ongoing advice from the government and Public Health England (PHE). 

The situation around coronavirus is fast moving and advice from government is continuously evolving to reflect the current situation. We will adapt our services to ensure we can continue to deliver essential services, while conforming to the government's guidance to limit the spread of infection. We will update this page regularly to tell you about any changes to our services. We thank you for your understanding and cooperation at this time.

Important information about our services

Repairs

  • If you have a repair that fits into our Emergency or Urgent categories our staff will continue to raise the appropriate job and our trade operatives or contractors will attend.
  • If you call to report a non-essential repair these repair details will be taken but will not be undertaken until government guidelines allow.
  • It is not our intention to restrict any works where there could be lasting damage caused to property or structure or could cause risk to the safety of our tenants.
  • External repairs will continue to be completed.
  • Works to empty dwellings will continue to be delivered.
  • When you contact us, we will ask you some simple questions to determine the level of risk to you, our staff and our partners from coronavirus. We are doing this for all our customers, so please don't be offended and please do answer honestly.  
  • If you are self-isolating, we will ask you to move to another room while we carry out essential work at your property.
  • Where someone is self-isolating due to a possible infection, our staff may wear protective clothing. This is just a precautionary measure so please do not be alarmed. 
  • If you are self-isolating or have a confirmed case of coronavirus you must tell us as soon as possible if you have an appointment for someone from WATMOS to visit you. Please contact us by calling:

WALSALL: 01922 471910

LONDON: 020 7043 0670

Rents - What should I do about my rent payments?

  • You should continue to pay your rent every week or month in the usual way as you have agreed with your Officer.
  • If you are not able to make your weekly payment you must contact us at the earliest opportunity. 
  • We will work with you to agree a plan if you are struggling to pay your rent.
  • This can mean reaching a temporary agreement with you, we may be able to accept a lower level of rent, or agree a plan to pay off arrears at a later date.
  • If we do make an agreement it is important you keep to this plan and that you talk to your Housing Officer immediately if you are unable to do so. 
  • If you are worried about being unable to pay your rent, advice is available from specialist providers such Walsall Money Advice Project: http://www.wmap.org.uk or telephone  01922 623292,  email info@wmap.org.uk  or in London, contact independent money advice charity Centre 70 on enquiries@centre70.org.uk or 020 8670 0070

Walsall Office

The Walsall Head Office is closed. We will be monitoring the situation very closely. Please check our website for further updates.

If you need to speak to a member of staff based at the Walsall Head Office please call 01922 471910 or email info@watmos.org.uk

London Office

Due to a planned office refurbishment the Lambeth Walk office is now closed to visitor’s until mid June. However this could be extended due to the COVID-19 (Coronavirus) outbreak, we will continue to monitor the situation closely and please check our website for further updates.

If you need to speak to a member of staff based at this office please call 020 3176 6390 or email info@watmos.org.uk

Walsall TMOs

Estate Offices

Walsall TMO Offices will remain closed until further notice and residents can contact staff by phone or email.

Repairs

Only emergency or urgent repairs are being carried out at the moment.  You can still report your repairs, however they will be logged and completed at a later date. To report a repair or if you need to contact your Housing Officer please call your TMO office or email via the email address below.

Cleaning and Gardening Services will continue as normal.

Tenancy Management 

Housing Officers will be available for telephone interviews and you can call or email them as usual.

Parking Permits

For estates where parking permits are required, all requests or enquiries should be directed to your TMO office by telephone or email.

Social Activities

Please note that there will be no Social Activities or Committee meetings until further notice.

Given the severity of the situation we are only allowing emergency contractors and other essential service provider’s access to the TMO offices. Therefore we will not be allowing any residents access to the TMO office.

Support to those vulnerable or self isolating

We will soon be contacting all residents over 70 years old and residents who are vulnerable to identify what support may be required. We will endeavour to work with those residents on an ongoing basis.

London TMOs

Estate Offices

London TMO Offices will remain closed until further notice to ensure we comply with government advice. Staff can be contacted by telephone on 0207 043 0670 or emailed at londontmos@watmos.org.uk

Repairs

To report a repair please call 02070430670. Please be mindful that given the situation emergency and urgent repairs will be given priority. All non urgent repairs will be recorded and responded to when the situation improves.

Cleaning and Grounds Maintenance

Grounds maintenance works will be stopped until further notice.

Cleaning will continue with an increased focus on cleaning immediate areas and items that come into constant and continual use being:

  • Door Entry Panels
  • Door handles and door pulls
  • Handrails to common area stairs
  • Lift call buttons (external)
  • Lift call panel (internal)
  • Lift handrails and mirrors and lift cart in general
  • Bin chute hoppers (handles)
  • Bin room handles
  • Any grab rails in communal areas

By undertaking this work and focusing on the high use areas we are helping to restrict the virus and also keeping the common areas clear of rubbish and ensuring that walkways and fire escapes remain clear.

All this is of course subject to change pending further updates from the govt.

Tenancy Management 

Housing Officers will be available for telephone interviews and you can call or email them as usual.

Parking Permits

The parking permit scheme is currently suspended at Ethelred Estate until further notice.

The parking permit scheme is currently suspended at Thorlands Estate. Any permits that expire from the 24th March 2020, will automatically be extended until 31st May.

Support to those vulnerable or self isolating

We will soon be contacting all residents over 70 years old and residents who are vulnerable to identify what support may be required. We will endeavour to work with those residents on an ongoing basis.

A letter from the leader of Lambeth Council 

Lambeth Age UK 

Contact Details

Leamore, Avenues & Twin Crescents TMOs

Office - 01922 493266

Email - Walsall.north@watmos.org.uk

Caretaker Office - 01922 495864

Caretaker - 07910 969665

Burrowes Street TMO

Office - 01922 613292

Email - burrowes.info@watmos.org.uk

Supervisor - 07467110454

Caretaker - 07519372361

Chuckery TMO

Office - 01922 644456

Email - chuckery.info@watmos.org.uk

Supervisor - 07467110454

Caretaker - 07825314940

Delves TMO

Office – 01922 720790

Email - delves.info@watmos.org.uk

Supervisor - 07467110454.

Caretaker - 07931839995

Sandbank TMO

Office-  01922 400333

Email: sandbank.info@watmos.org.uk

Caretaker - 07740 611429
Ethelred, Thorlands & Metra TMOs

Office - 0207 043 0670

Email: londontmos@watmos.org.uk

Report a repair - 02070430670

Walsall Central Office

Walsall Central Office

01922 471910

Email -  info@watmos.org.uk
London Central Office

London Central Office

020 3176 6390

Email - info@watmos.org.uk

 

 

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