Resident Involvement

WATMOS Community Homes through your Tenant Management Organisation (TMO) are committed to involving you in all aspects of the organisation.

This includes:

  • Making sure that you are involved at an early stage to influence the way services are delivered and managed.
  • Creating a range of opportunities (both formal and informal) so that you can choose how you want to be involved.
  • Ensuring that results of surveys, consultation and participation are included in decisions about your housing service.
  • Encouraging you to become an active part of the community where you live.

WATMOS and the TMOs have a variety of ways to get you involved.

These have included:

  • “Moving In” survey sent to all new tenants asking how they felt about the services received whilst moving into their new home.
  • “Moving Out” survey sent to all tenants leaving their TMO property asking about their experiences of being a WATMOS TMO tenant.
  • Surveys for all repairs carried out asking tenants about the service provided whilst work was undertaken in their home.
  • Seek your feedback on our Annual Report which describes our performance, and plans for the following year.
  • Providing information on all of our services in other formats and alternative languages.
  • Consulting on performance, service improvements and decision making through Committees and the Resident Services Panel.
  • WATMOS and TMO residents newsletters.
  • Providing training and support to TMO committees so that tenants can play an active part in shaping housing services.
  • Consulting tenants including new tenants, under represented tenants and young people on how they would like to become more involved.
  • Making information available on how to become a Committee/Board member/Resident Services Panel Member
  • Focus groups for tenants to give their ideas and feedback on a variety of issues and initiatives.
  • Parents and Toddlers Groups, Widowers Club, Dominoes League, Young Peoples Football Coaching
  • Community Garden Project
  • Working in Partnership with DUC (Delves United Charities), Police drop-in sessions, Chair’s surgeries
  • Fun days, social and charity events

As well as continuing with the activities undertaken last year, WATMOS and the TMOs new initiatives for the coming year include:

  • Open days held jointly with TMOs showing what they did last year and what their plans are for this year.
  • Joint estate walks with tenants, committee members and TMO staff reviewing improvements made and what needs to be done around your estates.
  • Environmental projects on each estate
  • Free social activities for all tenants
  • Increased publicity of all of our events