Estate Management

WATMOS Community Homes (WCH) offers a wide range of services to manage the area where you live, promoting a healthy, safe and pleasant environment. To achieve this we quickly identify problems and take swift action to resolve everyday management issues.

To make sure that our areas are places where you want to live and feel safe, WCH carries out:

Inspections and visits

  • We inspect your estates, taking action to deal with untidy gardens, litter, rubbish, dumped bulky items and any unsatisfactory cleaning of communal areas in buildings.
  • WCH arrange and carry out joint estate walkabouts every 3 months with tenants, residents and Committee Members
  • Keep communal areas and facilities safe, working with you and others to identify improvements to increase both personal and general safety in your area.
  • Inspect common staircases and landing areas.
  • Deal with reports of environmental nuisance such as biological hazards like fly tipping, pest infestation, discarded needles and abandoned cars.

Undertakes work such as:

  • Making all empty properties safe and secure
  • Cutting the grass every two weeks in the growing season
  • Tending flower beds, trees and shrubs once a month during the growing season
  • Cleaning and removing graffiti within 24 hours of being reported
  • Clean the lifts daily
  • Reporting a breakdown in the TV aerial system or CCTV to the relevant contractor, within 24 hours.


In addition to the above, our caretakers on some of our estates, cover the site from 8am - 10pm and some days start their shift from 6.30am (Bin Collection days). The Caretakers are our eyes and ears on the estate and will pick up communal issues and repairs, report them to the office or will deal with them there and then, if it is part of their duty. Caretakers carry out crucial compliance work (Fire safety, Legionella etc), to make sure we are all safe in our properties. Caretakers carry out daily patrols, they make sure everything is safe, secure and nothing is breaching the fire regulations. They deal with issues as they walk the blocks. They assist the Housing Officers with their duties to make sure we provide a seamless service. The Caretakers have a good relationship with the customers they serve and the customers enjoy the consistency of seeing a friendly face.

Parking permits

If you need a parking permit, for your self or a visitor, you would need to call your area office and request one, you will require a V5 or a valid, in date insurance certificate, this can be posted to the office and it will be returned to you, this is if you cannot scan, photo shop or photocopy. If you lose your parking permit or visitors permit, there may be a charge to you to replace it. This could be up to £30. If you change your vehicle there is no charge. Visitors pass for medical or support purposes are free of charge, however we will need evidence of this. All vehicles on the carpark must be road worthy, with road Tax, insurance and an up to date MOT. If this is not in place we will ask you to remove the vehicle from the area car park, as per your tenancy agreement conditions. 

Your Responsibility

As a tenant of WATMOS we ask that you help us maintain your home and the area. We would like you to:

  • Tell us about anything which affects the appearance or amenities in your area, for example abandoned vehicles and fly-tipping
  • Report any anti social behaviour to your us and anything criminal to the police
  • Ask us for permission if you’d like to run a business from your home
  • Write to us with any requests for internal or external alterations to your home before you start, or you may be in breach of your Tenancy Agreement.

Customer Satisfaction

We seek the views of customers from all sections of the community, welcoming feedback and new ideas to help us improve and develop our services.

Reporting to Tenants

WATMOS reports to tenants on how well we have dealt with estate management in our Annual Reports.

Complaints about the Service

WCH has a complaints procedure for you to use if you are unhappy about the way they have dealt with a problem relating to estate management. See Comments, Compliments & Complaints