1. Home

  2. About us

    1. Our Mission & Vision
    2. Our Values
    3. Structure & Governance
    4. Corporate Publications
    5. Our Policies
    6. Our Performance
      1. Complaints Performance
      2. Tenant Satisfaction Measures
      3. KPI Performance
    7. Data Protection
      1. Privacy Notices & Forms
      2. Your Rights
      3. Subject Access Request
      4. CCTV
    8. Contact Us
    9. News & Media
      1. Newsletter
      2. Latest News
        1. Know your rights
        2. Transport to connect people in Walsall
        3. Award win success for WATMOS Community Homes
        4. Cycle storage
        5. New homes for local residents
        6. Carpentry Skills and Training
        7. Memorial Garden
        8. Thriving Community Garden
    10. Comments, Compliments & Complaints
      1. Comment & Complaint Form
    11. Tenant Management

  3. Applicants

    1. Homelessness
    2. Homes in Walsall
      1. Am I Eligible
      2. How Do I Apply (Walsall)
      3. Your Application
      4. Moving Into Your Home
      5. Our Estates
    3. Homes in London
      1. Find a Home in London
      2. Our Estates in London
        1. Ethelred Estate
        2. Magdalen Estate
        3. Thorlands Estate
    4. Mutual Exchange

  4. Tenants

    1. Safety in Your Home
      1. Asbestos
      2. Fire Safety
      3. Gas Safety
      4. Water Safety
    2. Safety and Support
      1. Anti-Social Behaviour & Hate Incidents
        1. Anti-Social Behaviour Form
      2. Domestic Abuse
      3. Safeguarding
    3. Need to send us a file?
    4. Your Tenancy
      1. Rights and Responsibilities (yours and ours)
      2. Rent
        1. How to Pay Your Rent
        2. Your Service Charges
          1. Thames Water
        3. Why You Need To Pay
        4. Rent Refund Form
      3. Keeping a pet
      4. Ending your tenancy
    5. Money & Benefits
      1. Rent Increase 2024
      2. Utility bills & Universal Credit
      3. Banking
      4. Benefit Advice
      5. Budgeting
      6. Debt Advice
      7. Insurance
      8. Universal Credit
    6. Repairs & Maintenance
      1. Reporting a Repair
      2. Decent Homes
      3. Condensation
    7. Estate Management
    8. Moving Home

  5. Leaseholders

    1. Leasehold File Upload
    2. Thorlands Estate Emergency Lighting Upgrade Specification 2023/24
    3. Alteration and Improvements
    4. Homeowner Meetings
    5. Access Your Account
    6. Leaseholders Handbook
    7. Leasehold Policies
    8. Service Charges
    9. Subletting your Leasehold Property
    10. Service Standards
    11. Leaseholder Offer Document
    12. Rights & Responsibilities
    13. Extending your Lease
    14. Buildings Insurance

  6. Working With Us

    1. Working For Us

  7. Get Involved

    1. What's On
    2. Resident Voice
    3. Getting Involved
    4. Room Hire
    5. Neighbourhood Engagement