1. Home

  2. About us

    1. Our Mission & Vision
    2. Our Values
    3. Structure & Governance
    4. Corporate Publications
    5. Our Policies
    6. Our Performance
      1. Complaints Performance
      2. Tenant Satisfaction Measures
      3. KPI Performance
    7. Data Protection
      1. Privacy Notices & Forms
      2. Your Rights
      3. Subject Access Request
      4. CCTV
    8. Contact Us
    9. News & Media
      1. Newsletter
      2. Latest News
        1. Know your rights
        2. Transport to connect people in Walsall
        3. Award win success for Watmos Community Homes
        4. Cycle storage
        5. New homes for local residents
        6. Carpentry Skills and Training
        7. Memorial Garden
        8. Thriving Community Garden
    10. Comments, Compliments & Complaints
      1. Comment & Complaint Form
    11. Tenant Management

  3. Applicants

    1. Homelessness
    2. Homes in Walsall
      1. Am I Eligible
      2. How Do I Apply (Walsall)
      3. Your Application
      4. Our Estates
      5. Moving Into Your Home
    3. Homes in London
      1. Find a Home in London
      2. Our Estates in London
    4. Mutual Exchange

  4. Tenants

    1. Safety in Your Home
      1. Asbestos
      2. Fire Safety
      3. Gas Safety
      4. Water Safety
    2. Our Service Offer
    3. Safety and Support
      1. Anti-Social Behaviour & Hate Incidents
        1. Anti-Social Behaviour Form
      2. Domestic Abuse
      3. Safeguarding
    4. Your Tenancy
      1. Rent and Service Charges
        1. Important Information about your rent
        2. How to Pay Your Rent
        3. Your Service Charges
          1. Thames Water
        4. Why You Need To Pay
        5. Rent Refund Form
      2. Rights and Responsibilities (yours and ours)
      3. Ending your tenancy
      4. Keeping a pet
      5. Moving Home
      6. Adaptions
      7. Reasonable adjustments
    5. Money & Benefits
      1. Banking and Budgeting
      2. Help with debt
      3. Help with Bills
      4. Benefit Advice
      5. Insurance
    6. Repairs & Maintenance
      1. Reporting a Repair
      2. Damp, Mould and Condensation
      3. Decent Homes
    7. Estate Management
    8. Need to send us a file?

  5. Leaseholders

    1. Safety in Your Home
      1. Asbestos
      2. Fire Safety
      3. Gas Safety
      4. Water Safety
    2. Leasehold Reform
    3. Leasehold File Upload
    4. Thorlands Estate Emergency Lighting Upgrade Specification 2023/24
    5. Alteration and Improvements
    6. Homeowner Meetings
    7. Access Your Account
    8. Leaseholders Handbook
    9. Leasehold Policies
    10. Subletting your Leasehold Property
    11. Service Standards
    12. Leaseholder Offer Document
    13. Rights & Responsibilities
    14. Buildings Insurance
    15. Service Charges
    16. Extending your Lease

  6. Get Involved

    1. Resident Voice
    2. What's On
    3. Neighbourhood Engagement
    4. Getting Involved
      1. Committee & Board Member Vacancies
    5. Room Hire

  7. Working With Us

    1. Working For Us