1. Home

  2. About us

    1. Our Mission and Vision
    2. Our Values
    3. Structure and Governance
    4. Corporate Publications
    5. Our Policies
    6. Our Performance
      1. Complaints Performance
      2. Tenant Satisfaction Measures
      3. KPI Performance
    7. Data Protection
      1. Privacy Notices and Forms
      2. Your Rights
      3. Subject Access Request
      4. CCTV
    8. Contact Us
    9. News and Media
      1. Newsletter
      2. Latest News
        1. In-Depth Assessment results
        2. Know your rights
        3. Transport to connect people in Walsall
        4. Award win success for Watmos Community Homes
        5. Cycle storage
        6. New homes for local residents
        7. Carpentry Skills and Training
        8. Memorial Garden
        9. Thriving Community Garden
    10. Comments, Compliments and Complaints
      1. Comment and Complaint Form
    11. Tenant Management

  3. Find a home

    1. Homelessness
    2. Homes in Walsall
      1. Am I Eligible
      2. How Do I Apply (Walsall)
      3. Your Application
      4. Our Estates
    3. Homes in London
      1. Find a Home in London
      2. Our Estates in London
    4. Mutual Exchange

  4. Tenants

    1. Safety in Your Home
      1. Asbestos
      2. Fire Safety
      3. Gas Safety
      4. Water Safety
    2. Our Service Offer
    3. Safety and Support
      1. Antisocial Behaviour and Hate Incidents
        1. Antisocial Behaviour Form
      2. Domestic Abuse
      3. Safeguarding
    4. Your Tenancy
      1. Rent and Service Charges
        1. Important Information about your rent
        2. How to Pay Your Rent
        3. Your Service Charges
          1. Thames Water
        4. Why You Need To Pay
        5. Rent Refund Form
      2. Rights and Responsibilities (yours and ours)
      3. Ending your tenancy
      4. Keeping a pet
      5. Moving Home
      6. Adaptions
      7. Reasonable adjustments
    5. Money and Benefits
      1. Rent Increase 2025
      2. Banking and Budgeting
      3. Help with debt
      4. Help with Bills
      5. Benefit Advice
      6. Insurance
    6. Repairs and Maintenance
      1. Reporting a Repair
      2. Damp, Mould and Condensation
      3. Decent Homes
    7. Estate Management
    8. Need to send us a file?

  5. Leaseholders

    1. ESPO Gas Framework Dispensation Decision
    2. Gas Framework Dispensation
    3. Safety in Your Home
      1. Asbestos
      2. Fire Safety
      3. Gas Safety
      4. Water Safety
    4. Leasehold Reform
    5. Leasehold File Upload
    6. Thorlands Estate Emergency Lighting Upgrade Specification 2023/24
    7. Alteration and Improvements
    8. Homeowner Meetings
    9. Access Your Account
    10. Leaseholders Handbook
    11. Leasehold Policies
    12. Subletting your Leasehold Property
    13. Leaseholder Service Standards
    14. Leaseholder Offer Document
    15. Buildings Insurance
    16. Service Charges
    17. Extending your Lease
    18. Rights and Responsibilities

  6. Get involved

    1. Resident Voice
    2. What's On
    3. Neighbourhood Engagement
    4. Room Hire
    5. Getting Involved
      1. Committee and Board Member Vacancies

  7. Job vacancies