1. Home

  2. About us

    1. Our Mission and Vision
    2. Our Values
    3. Structure and Governance
    4. Corporate Publications
    5. Our Policies
    6. Contact Us
    7. Our Performance
      1. Complaints Performance
      2. Tenant Satisfaction Measures
      3. KPI Performance
    8. News and Media
      1. Newsletter
      2. Latest News
        1. Making a difference together
        2. Grounds Maintenance and Cleaning Survey Results
        3. Customer Portal Update
        4. Walsall Daytrips
        5. Tree-Planting Heroes
        6. Lambeth Community Activities
        7. Walsall Community Activities
        8. Magdalen Forest Club
        9. What’s On Near Thorlands
        10. Streatham Gospel Choir
        11. Let’s Talk About Building Safety
        12. Lambeth Repairs Service Update
        13. Greening Ethelred
        14. Walsall Easter Fun Days
        15. Brixton People’s Kitchen Launch Community Meals
        16. Resident Voice Round-Up
        17. Resident Scrutiny Panels - Why They Work
        18. Walsall Local History - Sister Dora
        19. Lambeth Local History - The Magdalen Mystery
        20. Allpay Rent Payments
        21. Lambeth Local History
        22. Lambeth Resident Voice Meetings Coming Soon
        23. Lambeth Local Events and Services
        24. Helping Hands Collective provides a warm space for all
        25. Community Activities Around Your Lambeth Estate
        26. Ethelred Community Garden Plan
        27. Walsall Local History
        28. Residents Say: We Need to Talk More
        29. Launching Our New Approach to Resident Engagement
        30. Residents’ Working Lunch with our CEO, Kul Bains
        31. Community Activities to Enjoy Around Your Walsall Estate
        32. Hello to Your New Resident Involvement Officer
        33. A Big Thank You to Kevin O’Neill
        34. Twin Crescents Residents Pack Out the Panto
        35. Avenues Ablaze for the Christmas Lights Competition
        36. Awaabs Law
        37. In-Depth Assessment results
        38. Know your rights
        39. Transport to connect people in Walsall
        40. Award win success for Watmos Community Homes
        41. Cycle storage
        42. New homes for local residents
        43. Carpentry Skills and Training
        44. Memorial Garden
        45. Thriving Community Garden
    9. Data Protection
      1. Privacy Notices and Forms
      2. Your Rights
      3. Subject Access Request
      4. CCTV
    10. Tenant Management
    11. STAIRs
    12. Comments, Compliments and Complaints
      1. Comment and Complaint Form

  3. Find a home

    1. Homelessness
    2. Homes in Walsall
      1. Am I Eligible
      2. How Do I Apply (Walsall)
      3. Your Application
      4. Our Estates
    3. Homes in London
      1. Find a Home in London
      2. Our Estates in London
    4. Mutual Exchange

  4. Tenants

    1. Safety in Your Home
      1. Important information about old electricity meters
      2. Asbestos
      3. Fire Safety
      4. Gas Safety
      5. Water Safety
    2. Our Service Offer
    3. Safety and Support
      1. Antisocial Behaviour and Hate Incidents
        1. Antisocial Behaviour Form
      2. Domestic Abuse
      3. Safeguarding
    4. Your Tenancy
      1. Rent and Service Charges
        1. How to Pay Your Rent
        2. Your Service Charges
          1. Thames Water
        3. Why You Need To Pay
        4. Rent Refund Form
      2. Rights and Responsibilities (yours and ours)
      3. Ending your tenancy
      4. Keeping a pet
      5. Moving Home
      6. Adaptions
      7. Reasonable adjustments
    5. Money and Benefits
      1. Rent Increase 2026
      2. Banking and Budgeting
      3. Help with debt
      4. Help with Bills
      5. Benefit Advice
      6. Insurance
    6. Repairs and Maintenance
      1. Reporting a Repair
      2. Damp, Mould and Condensation
      3. Decent Homes
    7. Estate Management
    8. Need to send us a file?

  5. Leaseholders

    1. ESPO Gas Framework Dispensation Decision
    2. Gas Framework Dispensation
    3. Safety in Your Home
      1. Asbestos
      2. Fire Safety
      3. Gas Safety
      4. Water Safety
    4. Leasehold Reform
    5. Leasehold File Upload
    6. Thorlands Estate Emergency Lighting Upgrade Specification 2023/24
    7. Homeowner Meetings
    8. Alteration and Improvements
    9. Access Your Account
    10. Leasehold Policies
    11. Subletting your Leasehold Property
    12. Leaseholder Service Standards
    13. Leaseholder Offer Document
    14. Buildings Insurance
    15. Service Charges
    16. Extending your Lease
    17. Rights and Responsibilities

  6. Get involved

    1. Estate Inspections
    2. What's On
    3. Resident Voice
      1. Resident Scrutiny Panels
    4. Getting Involved
    5. Neighbourhood Engagement
      1. Community Gardening Service Consultation
    6. Room Hire

  7. Job vacancies