1. Home

  2. About us

    1. Our Mission and Vision
    2. Our Values
    3. Structure and Governance
    4. Corporate Publications
    5. Our Policies
    6. Our Performance
      1. Complaints Performance
      2. Tenant Satisfaction Measures
      3. KPI Performance
    7. Data Protection
      1. Privacy Notices and Forms
      2. Your Rights
      3. Subject Access Request
      4. CCTV
    8. Contact Us
    9. News and Media
      1. Newsletter
      2. Latest News
        1. Allpay Rent Payments
        2. Lambeth Local History
        3. Lambeth Resident Voice Meetings Coming Soon
        4. Lambeth Local Events and Services
        5. Helping Hands Collective provides a warm space for all
        6. Community Activities Around Your Lambeth Estate
        7. Ethelred Community Garden Plan
        8. Walsall Local History
        9. Residents Say: We Need to Talk More
        10. Launching Our New Approach to Resident Engagement
        11. Residents’ Working Lunch with our CEO, Kul Bains
        12. Community Activities to Enjoy Around Your Walsall Estate
        13. Hello to Your New Resident Involvement Officer
        14. A Big Thank You to Kevin O’Neill
        15. Twin Crescents Residents Pack Out the Panto
        16. Avenues Ablaze for the Christmas Lights Competition
        17. Awaabs Law
        18. In-Depth Assessment results
        19. Know your rights
        20. Transport to connect people in Walsall
        21. Award win success for Watmos Community Homes
        22. Cycle storage
        23. New homes for local residents
        24. Carpentry Skills and Training
        25. Memorial Garden
        26. Thriving Community Garden
    10. Comments, Compliments and Complaints
      1. Comment and Complaint Form
    11. Tenant Management

  3. Find a home

    1. Homelessness
    2. Homes in Walsall
      1. Am I Eligible
      2. How Do I Apply (Walsall)
      3. Your Application
      4. Our Estates
    3. Homes in London
      1. Find a Home in London
      2. Our Estates in London
    4. Mutual Exchange

  4. Tenants

    1. Safety in Your Home
      1. Important information about old electricity meters
      2. Asbestos
      3. Fire Safety
      4. Gas Safety
      5. Water Safety
    2. Our Service Offer
    3. Safety and Support
      1. Antisocial Behaviour and Hate Incidents
        1. Antisocial Behaviour Form
      2. Domestic Abuse
      3. Safeguarding
    4. Your Tenancy
      1. Rent and Service Charges
        1. Important Information about your rent
        2. How to Pay Your Rent
        3. Your Service Charges
          1. Thames Water
        4. Why You Need To Pay
        5. Rent Refund Form
      2. Rights and Responsibilities (yours and ours)
      3. Ending your tenancy
      4. Keeping a pet
      5. Moving Home
      6. Adaptions
      7. Reasonable adjustments
    5. Money and Benefits
      1. Rent Increase 2026
      2. Banking and Budgeting
      3. Help with debt
      4. Help with Bills
      5. Benefit Advice
      6. Insurance
    6. Repairs and Maintenance
      1. Reporting a Repair
      2. Damp, Mould and Condensation
      3. Decent Homes
    7. Estate Management
    8. Need to send us a file?

  5. Leaseholders

    1. ESPO Gas Framework Dispensation Decision
    2. Gas Framework Dispensation
    3. Safety in Your Home
      1. Asbestos
      2. Fire Safety
      3. Gas Safety
      4. Water Safety
    4. Leasehold Reform
    5. Leasehold File Upload
    6. Thorlands Estate Emergency Lighting Upgrade Specification 2023/24
    7. Homeowner Meetings
    8. Alteration and Improvements
    9. Access Your Account
    10. Leasehold Policies
    11. Subletting your Leasehold Property
    12. Leaseholder Service Standards
    13. Leaseholder Offer Document
    14. Buildings Insurance
    15. Service Charges
    16. Extending your Lease
    17. Rights and Responsibilities

  6. Get involved

    1. What's On
    2. Resident Voice
      1. Resident Scrutiny Panels
    3. Getting Involved
    4. Neighbourhood Engagement
      1. Community Gardening Service Consultation
    5. Room Hire

  7. Job vacancies