1. Home

  2. About us

    1. Our Mission and Vision
    2. Our Values
    3. Structure and Governance
    4. Corporate Publications
    5. Our Policies
    6. Our Performance
      1. Complaints Performance
      2. Tenant Satisfaction Measures
      3. KPI Performance
    7. Data Protection
      1. Privacy Notices and Forms
      2. Your Rights
      3. Subject Access Request
      4. CCTV
    8. Contact Us
    9. News and Media
      1. Newsletter
      2. Latest News
        1. Customer Portal Update
        2. Walsall Daytrips
        3. Tree-Planting Heroes
        4. Lambeth Community Activities
        5. Walsall Community Activities
        6. Magdalen Forest Club
        7. What’s On Near Thorlands
        8. Streatham Gospel Choir
        9. Let’s Talk About Building Safety
        10. Lambeth Repairs Service Update
        11. Greening Ethelred
        12. Walsall Easter Fun Days
        13. Brixton People’s Kitchen Launch Community Meals
        14. Resident Voice Round-Up
        15. Resident Scrutiny Panels - Why They Work
        16. Walsall Local History - Sister Dora
        17. Lambeth Local History - The Magdalen Mystery
        18. Allpay Rent Payments
        19. Lambeth Local History
        20. Lambeth Resident Voice Meetings Coming Soon
        21. Lambeth Local Events and Services
        22. Helping Hands Collective provides a warm space for all
        23. Community Activities Around Your Lambeth Estate
        24. Ethelred Community Garden Plan
        25. Walsall Local History
        26. Residents Say: We Need to Talk More
        27. Launching Our New Approach to Resident Engagement
        28. Residents’ Working Lunch with our CEO, Kul Bains
        29. Community Activities to Enjoy Around Your Walsall Estate
        30. Hello to Your New Resident Involvement Officer
        31. A Big Thank You to Kevin O’Neill
        32. Twin Crescents Residents Pack Out the Panto
        33. Avenues Ablaze for the Christmas Lights Competition
        34. Awaabs Law
        35. In-Depth Assessment results
        36. Know your rights
        37. Transport to connect people in Walsall
        38. Award win success for Watmos Community Homes
        39. Cycle storage
        40. New homes for local residents
        41. Carpentry Skills and Training
        42. Memorial Garden
        43. Thriving Community Garden
    10. Comments, Compliments and Complaints
      1. Comment and Complaint Form
    11. Tenant Management

  3. Find a home

    1. Homelessness
    2. Homes in Walsall
      1. Am I Eligible
      2. How Do I Apply (Walsall)
      3. Your Application
      4. Our Estates
    3. Homes in London
      1. Find a Home in London
      2. Our Estates in London
    4. Mutual Exchange

  4. Tenants

    1. Safety in Your Home
      1. Important information about old electricity meters
      2. Asbestos
      3. Fire Safety
      4. Gas Safety
      5. Water Safety
    2. Our Service Offer
    3. Safety and Support
      1. Antisocial Behaviour and Hate Incidents
        1. Antisocial Behaviour Form
      2. Domestic Abuse
      3. Safeguarding
    4. Your Tenancy
      1. Rent and Service Charges
        1. How to Pay Your Rent
        2. Your Service Charges
          1. Thames Water
        3. Why You Need To Pay
        4. Rent Refund Form
      2. Rights and Responsibilities (yours and ours)
      3. Ending your tenancy
      4. Keeping a pet
      5. Moving Home
      6. Adaptions
      7. Reasonable adjustments
    5. Money and Benefits
      1. Rent Increase 2026
      2. Banking and Budgeting
      3. Help with debt
      4. Help with Bills
      5. Benefit Advice
      6. Insurance
    6. Repairs and Maintenance
      1. Reporting a Repair
      2. Damp, Mould and Condensation
      3. Decent Homes
    7. Estate Management
    8. Need to send us a file?

  5. Leaseholders

    1. ESPO Gas Framework Dispensation Decision
    2. Gas Framework Dispensation
    3. Safety in Your Home
      1. Asbestos
      2. Fire Safety
      3. Gas Safety
      4. Water Safety
    4. Leasehold Reform
    5. Leasehold File Upload
    6. Thorlands Estate Emergency Lighting Upgrade Specification 2023/24
    7. Homeowner Meetings
    8. Alteration and Improvements
    9. Access Your Account
    10. Leasehold Policies
    11. Subletting your Leasehold Property
    12. Leaseholder Service Standards
    13. Leaseholder Offer Document
    14. Buildings Insurance
    15. Service Charges
    16. Extending your Lease
    17. Rights and Responsibilities

  6. Get involved

    1. What's On
    2. Resident Voice
      1. Resident Scrutiny Panels
    3. Getting Involved
    4. Neighbourhood Engagement
      1. Community Gardening Service Consultation
    5. Room Hire

  7. Job vacancies