1. Home

  2. About us

    1. Our Mission and Vision
    2. Our Values
    3. Structure and Governance
    4. Corporate Publications
    5. Our Policies
    6. Our Performance
      1. Complaints Performance
      2. Tenant Satisfaction Measures
      3. KPI Performance
    7. Data Protection
      1. Privacy Notices and Forms
      2. Your Rights
      3. Subject Access Request
      4. CCTV
    8. Contact Us
    9. News and Media
      1. Newsletter
      2. Latest News
        1. In-Depth Assessment results
        2. Know your rights
        3. Transport to connect people in Walsall
        4. Award win success for Watmos Community Homes
        5. Cycle storage
        6. New homes for local residents
        7. Carpentry Skills and Training
        8. Memorial Garden
        9. Thriving Community Garden
    10. Comments, Compliments and Complaints
      1. Comment and Complaint Form
    11. Tenant Management

  3. Find a home

    1. Homelessness
    2. Homes in Walsall
      1. Am I Eligible
      2. How Do I Apply (Walsall)
      3. Your Application
      4. Our Estates
    3. Homes in London
      1. Find a Home in London
      2. Our Estates in London
    4. Mutual Exchange

  4. Tenants

    1. Safety in Your Home
      1. Asbestos
      2. Fire Safety
      3. Gas Safety
      4. Water Safety
    2. Our Service Offer
    3. Safety and Support
      1. Antisocial Behaviour and Hate Incidents
        1. Antisocial Behaviour Form
      2. Domestic Abuse
      3. Safeguarding
    4. Your Tenancy
      1. Rent and Service Charges
        1. Important Information about your rent
        2. How to Pay Your Rent
        3. Your Service Charges
          1. Thames Water
        4. Why You Need To Pay
        5. Rent Refund Form
      2. Rights and Responsibilities (yours and ours)
      3. Ending your tenancy
      4. Keeping a pet
      5. Moving Home
      6. Adaptions
      7. Reasonable adjustments
    5. Money and Benefits
      1. Rent Increase 2025
      2. Banking and Budgeting
      3. Help with debt
      4. Help with Bills
      5. Benefit Advice
      6. Insurance
    6. Repairs and Maintenance
      1. Reporting a Repair
      2. Damp, Mould and Condensation
      3. Decent Homes
    7. Estate Management
    8. Need to send us a file?

  5. Leaseholders

    1. ESPO Gas Framework Dispensation Decision
    2. Gas Framework Dispensation
    3. Safety in Your Home
      1. Asbestos
      2. Fire Safety
      3. Gas Safety
      4. Water Safety
    4. Leasehold Reform
    5. Leasehold File Upload
    6. Thorlands Estate Emergency Lighting Upgrade Specification 2023/24
    7. Alteration and Improvements
    8. Access Your Account
    9. Leaseholders Handbook
    10. Leasehold Policies
    11. Subletting your Leasehold Property
    12. Leaseholder Service Standards
    13. Leaseholder Offer Document
    14. Buildings Insurance
    15. Service Charges
    16. Extending your Lease
    17. Rights and Responsibilities

  6. Get involved

    1. Resident Voice
      1. Resident Voice Meeting
    2. What's On
    3. Neighbourhood Engagement
    4. Room Hire
    5. Getting Involved
      1. Committee and Board Member Vacancies

  7. Job vacancies