How to Pay Your Rent
For each payment method you need to have your WATMOS Payment Card to hand. If you don't have a card, or have lost it, please let us know and we'll order you a new one.
The different ways to pay your rent
Whether it’s paying your rent and service charges or rent arrears, we want to make the process really simple and easy. That’s why there are lots of ways to pay the money you owe, you just have to pick which one is right for you.
As you will know, it’s really important you pay your rent on time. Take a look at our Why You Need To Pay page to find out more.
How can I pay?
You can use one of the following ways to pay, whichever is easiest for you.
- Direct Debit – this is the simplest option as it comes straight out of your bank account.
- Online – pay online with a debit or credit card at Allpay’s internet payment site.
- Allpay app – this is available for Apple, Android and Windows Phone.
- Standing Order – like Direct Debit but you need to alter the amount if your charges change. Ask us for a form to send to your bank or building society.
- By phone – call your local TMO office to pay with a debit card.
- In person – pay by cash, debit card where you see the PayPoint sign. You can find your local outlet here. (PayPoint has a limit of £150, if you wish to pay more you can do this by making more than one transaction)
- By post – When paying by cheque, please remember to write your address and tenancy number on the back and post it to us at 116-120 Lichfield Street, Walsall, WS1 1SZ
What if I’m on Housing Benefit or Universal Credit?
If you are unsure what you are entitled to then contact us. We can check if you are eligible, help you make a claim and process it quickly. It’s up to you to make sure that your claim is accurate, with all the relevant documents and you are responsible for any debt that builds up in the meantime.
If you receive Housing Benefit then you can ask your local authority to pay us directly which may cover all or part of your rent.
If you’ve moved over to Universal Credit, you will now get a monthly payment direct to you. It will include any help you get towards your housing costs.
Whether Universal Credit covers all or part of your charges, you must pay your full charge to us and you need to arrange payments to us directly. We suggest setting up a Direct Debit payment to us for the day your Universal Credit payment arrives in your account. That way you don’t need to remember to pay or worry about how much you have left for other things.
Struggling to make payments?
We want to help before things get on top of you. We could help you access benefits and support services, borrow or save money, or put you in contact with someone else who can help. Get in touch with your TMO today and see what they can do.