Lambeth Repairs Service Update

In March, we changed our main repairs contractor to KNK, as residents were not getting the high quality repairs service they deserve. Lambeth residents are now giving more positive feedback and making fewer complaints after repairs, but there is more to do. 
While this is good news, we are working hard to improve the service further for our residents: speeding up jobs like roofing and window replacements, including by reviewing our suppliers. We are also working with our heating and hot water contractors to improve communication and deliver a more reliable service.  
Help us improve! Your feedback after repairs is vital. Please take the time to fill in the surveys we send after repairs. As a small thank you, each completed survey gets free entry into our monthly £100 prize draw. 
Coming up, we will hold resident workshops and other involvement opportunities as we procure the next repairs contract. If you are interested in taking part, please contact Mara Lusardi, our Resident Involvement Officer on 07775 227 543 / community@watmos.org.uk