Customer Portal Update

Tenant Portal Update

We are aware that some residents are interested in our new Tenant Portal and have been asking when it will be available.

While the portal has been developed, further review and testing is required before it can be made available to residents. As a result, we do not currently have a launch date to announce.

In the meantime, residents can continue to:

✅ Pay rent online
✅ Report repairs online using our existing online form
✅ Contact us through our usual channels

We will provide further updates as more information becomes available.

Need to contact us?
Telephone: London — 0207 043 0670 or Walsall — 01922 471910
Email: info@watmos.org.uk

Thank you for your patience as we improve our digital services.

Watmos uses allpay, one of the UK's leading payment providers, to process online rent payments securely.

When you choose to pay your rent online, you will be directed to the official allpay website to complete your payment. This is an authorised payment service used by Watmos and many other housing providers, local authorities and organisations across the UK.

The website address is: https://new.allpayments.net

To help keep your payment secure, please ensure the web address begins with https:// and displays a padlock symbol in your browser.