Website Privacy Policy

Please read this policy carefully as it sets out the terms upon which this website is made available for your use and how we use your personal information. If you have any questions about this policy or do not agree with it, please contact us by email to or in writing to WATMOS, 116-120 Lichfield Street, Walsall, West Midlands, WS1 1SZ, before using this website.

In this policy, “we”, “us” and “WATMOS” means WATMOS Community Homes and all of the entities within WATMOS. You can find out more information about which companies form part of the WATMOS group on our website.


Conditions of Use

We are committed to ensuring that the information contained on this website is accurate and up-to-date. However the information contained on our website is for guidance only and we make no representation or warranty as to its accuracy or completeness.

None of the information contained on this website is intended to form any part of a contract between you and WATMOS.

Information contained on this website is subject to change without notice so you may wish to check it each time you submit personal information to WATMOS.

We shall not be liable for any loss whatsoever, including direct, indirect, incidental, consequential or cumulative losses or damages arising out of the use or inability to use these pages, any errors, misrepresentations or omissions on the material contained on them.

You agree that the material downloaded or otherwise accessed through the use of our web pages is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data.

Intellectual Property

All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on this website site shall remain vested in WATMOS.

Unless clearly indicated to the contrary you may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public or otherwise use the content of this website in any way.

The names, images and logos identifying WATMOS and its products and services are subject to copyright, design rights and trade marks of WATMOS. Nothing contained in these terms shall be construed as conferring any licence or right to use any trade mark, design right or copyright of WATMOS.

Downloading Content

You may download or print out individual selections of this website only if explicitly used for your own personal information. This website may not be publicly reproduced either in part or whole. Permanent copying or storage of whole or part of this website or the information contained in it or the reproduction or incorporation of any part of it in any other work or publication is expressly prohibited.

Image Capture

WATMOS use media consent forms prior to using Images which may be captured during events organised and hosted by WATMOS using film photography, digital photography, video or other medium and may be used on this website, in brochures or other publicity material (such as internal and external newsletters) and may be provided to the media for publication in local or national news publications.

We use images for but not limited to promote tenant control, involvement and future events as they enhance publications and provide visual acknowledgements, recognition and appreciation to those that take part.

Please use the following link to access full details:

What do we do with the information we collect?

The information we collect is used for a variety of purposes.

The information you provide to us is used to provide you with services (whether available via the website or offline). We also use the information for:

  • internal record keeping;
  • improving service delivery;
  • answering your queries; and
  • contacting you for research and surveys.

We use ‘Privacy Notices’ to provide full details to individuals of how and why we collect information.

Please use the following link to access full

Direct Marketing and Email Marketing 

WATMOS Community Homes will not use your personal information for marketing purposes and will only contact you when you have made enquiries about a service or entered into a contract with us to deliver services. This is the legal basis on which we obtain and process your personal information.   

Who do we share your information with?

We may share your personal information with companies performing services on our behalf (such as maintenance or utility providers) who will only use the information to provide that service.  We may also share your personal information with other members of our corporate group and other specific third parties.

Please refer to the relevant privacy notice for full details of who we may share your information with.

Your Rights

WATMOS Community Homes and the TMO’s respect the rights of individuals and want them to be aware of their rights when providing personal information to us:

  • You have a right to access the personal information we hold about you (subject to specific exemptions)
  • You have a right to rectify the information we hold about you if it is inaccurate or incomplete
  • You have the right to object to us processing your personal data on grounds relating to your particular situation.
  • You have a right to erasure – you can request the deletion or removal of personal data where there is no compelling reason for its continued processing.
  • You have a right to restrict processing of your personal information if for example you believe the information is inaccurate
  • You have a right to data portability – this applies to personal data you have provided to us
  • You have a right to make a complaint to the data controller and the Information Commissioners office (ICO)
  • You have a right to judicial remedy in civil court if the ICO complaint is upheld

If you wish to exercise your rights please make the request to:

Data Protection,

WATMOS Community Homes,

116 - 120, Lichfield Street,

Walsall, WS1 1SZ

Or email:  Or telephone 01922 471910.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Other Websites

This website may contain links to other websites which are outside of our control. Once you have left our website, we are not responsible for the protection and privacy of any information which you provide. You should exercise caution and read the privacy statement applicable to the website in question before use.


Cookies are files that store information on your hard drive or browser, allowing us to identify that you have visited our websites before. Cookies make it easier for you to maintain your preferences on our websites, and by seeing how you use our websites, we can tailor them to your preferences and measure their usability.

For further information about the cookies used on our websites and how to disable them if required, please read our Cookie policy.


"Phishing" is the name given to attempts to steal personal details and financial account details from a website user. “Phishers” use fake or “spoof” emails to lead users to imitation websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords. WATMOS will never send emails asking you for such details and our staff will never ask you for your password.

If you do receive such an email or are asked for your password by anyone claiming to represent WATMOS, please forward the email or report the incident by email to or in writing to WATMOS, 116-120 Lichfield Street, Walsall, West Midlands, WS1 1SZ.